ADAX Support Center > FAQ > 2FA query > Why my 2FA doesn't work ?
Why my 2FA doesn't work ?

If you are trying to enter the 2FA to login to your account but facing an entry error, then check the following:

 

1- check your 2FA device timing and the device you are trying to ligin from it to be compitable.

2- use your keywords to reinstall your 2FA on other supporting device.

3- restart your 2FA device and try log in again.

4- submit a ticket to reset your account 2FA.

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